I typically release new collections once a month and sometimes every other month. If you don't see any products in my shop at the moment, it means they've all found their new homes.

Keep an eye on @sylviepottery on Instagram for the latest updates and the exact dates of upcoming releases.

Your patience and support mean the world to me. Thank you for being part of this creative journey! 🫶🏼

Absolutely, I love taking on custom orders, although it depends on the design you're thinking of. You're warmly invited to get in touch with me by email or through Instagram to chat about your ideas. Let's see how we can create something special together!

In addition to custom mugs, I'm excited to offer the option to elevate your mug with a luxurious gold customization. Please don't hesitate to contact me for more details and to inquire about this upgrade.

At Sylvie Pottery, each piece is made with love and care, combining art and function in something truly special. Using food-safe glazes, these pieces are perfect for everyday use while adding a touch of beauty to your home.

To keep them at their best, I recommend hand washing and avoiding sudden temperature changes. With a little care, these ceramics are made to last, bringing warmth and joy to your daily life for years to come.

I'm currently transitioning away from Etsy to offer an even better experience for you! You can still access my Etsy shop to read reviews by clicking the link below. If you have any questions or need assistance, please feel free to reach out. Thank you for your continued support!

Click here to visit my Etsy shop for reviews

Yes, international shipping is available! For orders outside the U.S., please expect delivery to take a few weeks. It's important to note that as a customer, you're responsible for any duties and customs fees that may be incurred. I truly appreciate your patience and understanding during the journey of your package.

I am truly grateful for your support and deeply value your experience with my work. Please be aware that all my pieces are lovingly handmade, each carrying its own unique traits. These natural characteristics are part of the charm of handmade items and should not be seen as flaws, unless specifically noted.

While I generally do not offer returns or exchanges, I understand that exceptional circumstances may arise. In the case of damages incurred during shipping, please first reach out to the carrier to file a claim, as they are responsible for handling such issues. Please inform me within 24 hours of receiving your package about the damage and the steps you’ve taken with the carrier. Similarly, for lost shipments, initiating a claim with the carrier is the first step. Following this, please reach out to me so we can discuss the situation.

I am committed to understanding your unique situation and will consider offering store credit or replacements as appropriate on a case-by-case basis, once the carrier's responsibility has been determined. Rest assured, I'm here to support you in any way I can!

1. Order Processing: I strive to ship your order within 1-3 business days.
2. Tracking Information: Once dispatched, an email with a tracking number will be sent to you so you can follow your package's progress.
3. Domestic Shipping: After your order is shipped, please allow 3-7 days for delivery, although it could take a week or more, depending on your location. Additionally, the shipping time will vary based on the shipping option you select at checkout. Thank you for your understanding as your package journeys to you.
4. International Shipping: For orders outside the U.S., please expect delivery to take several weeks. Please note, customers are responsible for any duties and customs fees incurred. I appreciate your patience during the journey.
5. Careful Packaging: I take personal care in securely wrapping and packaging each item, ensuring it arrives at your doorstep in excellent condition.
6. Customer Support: If you have any questions about the shipping of your order, please don't hesitate to contact me.

I'm dedicated to ensuring your order is delivered safely and as quickly as possible. Thank you for supporting my work!